Rirana Parfume Refund Policy

1. Returns and Refunds:

We want you to be completely satisfied with your purchase from www.riranaparfume.my. If you are not satisfied with your order, you may be eligible for a refund or exchange, subject to the terms outlined in this policy.

2. Eligibility for Refund:

To be eligible for a refund, please ensure the following:

• The item must be returned within 30 days from the date of purchase.

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase is required.

   

3. Returns Process:

To initiate a return, please follow these steps:

• Contact our customer support team at riranaparfume@gmail.com to request a Return Authorization (RA) number.

• Pack the item securely, including any accessories, manuals, and proof of purchase.

• Clearly mark the RA number on the outside of the package.

• Ship the item to the address provided by our customer support team.

   

4. Refund Processing:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within 20 business days.

5. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to proceed with the return or exchange of the item.

7. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check your bank account first. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at riranaparfume@gmail.com.

8. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at riranaparfume@gmail.com.

Note: This refund policy is subject to change without prior notice. Please check this page regularly for updates.

Thank you for shopping at www.riranaparfume.my!